Privacy Policy

Introduction

HexaExperts, also referred to as “HexaExperts,” “we,” “our,” or “us,” develops, publishes, and operates gaming products, including mobile games, web-based games, social skill games, casual games, digital experiences, websites, and related services.

This Privacy Policy applies whenever you visit our website, install or interact with our mobile applications, play our games, use our support services, communicate with us, or otherwise access any HexaExperts product or service. All of these are collectively referred to as the “Services.”

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you should stop using our Services.

1. What Types of Data We Collect

We may collect personal data, meaning information that identifies you, relates to you, or could reasonably be linked to you. The categories of data we collect depend on how you interact with our Services.

Account Information

When you create an account or profile, we may collect information such as your name, email address, phone number, date of birth, username, nickname, avatar, profile image, login credentials, and other information you choose to provide.

If you connect to our Services through a third-party platform or social network, such as Google, Facebook, Apple, Instagram, or another supported service, we may receive information that you authorize that platform to share with us. This may include your account ID, username, public profile information, profile picture, email address, friends list, or other permitted information.

Payment and Transaction Information

If you make purchases, buy virtual items, subscribe to paid features, or participate in paid services, we may collect transaction-related information. Payments may be processed by third-party payment providers, app stores, or platform partners. Depending on the payment method, we may receive billing status, transaction IDs, purchase history, country, currency, and limited payment details.

We do not intentionally store full credit card numbers where payment processing is handled by a third-party payment processor, app store, or platform provider.

Gameplay and Usage Information

When you use our games and Services, we may collect information about your gameplay activity and technical interactions. This may include game progress, scores, achievements, in-game purchases, virtual items, session length, device type, operating system, IP address, app version, crash logs, browser type, language settings, approximate location, advertising identifiers, device identifiers, and related analytics data.

Communication Information

When you contact us by email, customer support, website forms, in-app support, or social channels, we may collect your name, email address, message content, screenshots, attachments, support ticket details, and any other information you choose to provide.

Verification, Safety, and Compliance Information

Where required for safety, fraud prevention, age checks, legal compliance, payment verification, account recovery, or responsible gameplay controls, we may request or process additional information. We only collect this type of information where it is necessary and lawful.

2. Tracking Technologies

We and our partners may use cookies, pixels, software development kits, local storage, beacons, analytics tools, advertising identifiers, and similar technologies. These are referred to as “Tracking Technologies.”

Tracking Technologies help us operate our Services, remember your preferences, secure accounts, analyze performance, measure advertising, improve gameplay experiences, and personalize content where permitted.

Strictly Necessary Tracking Technologies

These technologies are required for core functionality, such as account login, fraud prevention, security, session management, service availability, and payment-related operations. They are usually enabled automatically because the Services may not work properly without them.

Functionality Tracking Technologies

These technologies allow our Services to remember your choices, such as language, region, login state, settings, and gameplay preferences. They help provide a more personalized and consistent experience.

Performance and Analytics Tracking Technologies

These technologies help us understand how players use our games and websites. We use this information to analyze performance, fix bugs, monitor crashes, improve features, balance gameplay, and enhance the user experience.

Advertising and Marketing Tracking Technologies

These technologies may be used to deliver relevant advertisements, limit how often ads are shown, measure ad performance, prevent ad fraud, and understand campaign effectiveness. Third-party advertising partners may also use their own technologies under their own privacy policies.

Managing Tracking Technologies

You may be able to manage cookies through your browser settings, device settings, app permissions, or in-service privacy controls where available. Disabling certain technologies may affect some features of the Services.

On iOS devices, you may manage app tracking permissions through your device privacy settings. On Android devices, you may manage advertising preferences through Google advertising settings or device privacy settings. Exact steps may vary depending on your device, operating system version, and manufacturer.

3. How We Use Your Personal Data

We may use your personal data for the following purposes:

• Providing the Services: To operate our games, websites, accounts, gameplay features, leaderboards, purchases, and support tools.
• Personalization: To customize gameplay, remember preferences, recommend content, and improve your overall experience.
• Customer Support: To respond to questions, resolve technical issues, process complaints, and manage support requests.
• Payments and Transactions: To process purchases, subscriptions, virtual items, refunds, chargebacks, and billing-related matters.
• Analytics and Improvement: To understand how users interact with our Services, improve performance, test features, and develop new products.
• Marketing and Advertising: To send promotional messages, display advertisements, measure campaigns, and provide offers where permitted.
• Security and Fraud Prevention: To detect suspicious activity, prevent abuse, protect accounts, enforce rules, and maintain fair gameplay.
• Legal Compliance: To comply with laws, regulations, platform rules, lawful requests, and our legal obligations.

4. How We Share Your Personal Data

We do not sell your personal data. However, we may share data where necessary to operate, protect, improve, or legally support our Services.

• Service Providers: We may share information with vendors that support hosting, cloud infrastructure, payment processing, customer support, analytics, marketing, advertising, security, and technical operations.
• Platform Partners: If you access our games through app stores, social networks, gaming platforms, or payment platforms, data may be shared with those partners as required to provide the Services.
• Advertising and Analytics Partners: We may share limited technical and usage data with partners that help us measure performance, deliver ads, prevent fraud, and improve campaigns.
• Business Transfers: If HexaExperts is involved in a merger, acquisition, restructuring, financing, or sale of assets, personal data may be transferred as part of that transaction.
• Legal and Safety Reasons: We may disclose information when required by law, court order, legal process, government request, or when necessary to protect our rights, users, systems, property, and the integrity of our Services.

5. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal data. These may include:

• Access: You may request access to the personal data we hold about you.
• Correction: You may request that inaccurate or incomplete information be corrected.
• Deletion: You may request deletion of your personal data, subject to legal, security, and business retention requirements.
• Objection or Restriction: You may object to or request restriction of certain processing activities where applicable.
• Marketing Opt-Out: You may unsubscribe from marketing emails using the opt-out link in our messages or by contacting us.
• Cookie and Ad Controls: You may manage cookies, device permissions, and advertising preferences through your browser, device, or platform settings.

To exercise privacy rights or submit a privacy request, contact us at hexaexpertsgames@gmail.com.

6. Data Retention

We retain personal data for as long as necessary to provide the Services, maintain accounts, process transactions, resolve disputes, enforce agreements, comply with legal obligations, prevent fraud, and protect the integrity of our games and systems.

When personal data is no longer needed, we will delete it, anonymize it, or securely store it in accordance with applicable retention requirements.

7. Security Measures

We use reasonable technical, administrative, and organizational safeguards to help protect personal data from unauthorized access, loss, misuse, disclosure, alteration, and destruction.

However, no online service, game, website, application, network, or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been compromised.

8. Children’s Privacy

Our Services are not intended for children under the age of 13, or the minimum age required in your jurisdiction. We do not knowingly collect personal data from children without appropriate consent where required by law.

If we become aware that we have collected personal data from a child in a manner that does not comply with applicable law, we will take reasonable steps to delete the information or obtain appropriate consent.

9. International Data Transfers

HexaExperts is based in Lahore, Pakistan. Our service providers, infrastructure partners, analytics providers, advertising partners, and platform partners may process data in Pakistan or other countries. These countries may have data protection laws that differ from those in your location.

Where required, we take reasonable measures to ensure that personal data receives appropriate protection in accordance with applicable privacy and data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, operations, legal requirements, or business practices.

When we update this Privacy Policy, we will revise the effective date at the top of this page. Continued use of our Services after the updated Privacy Policy is posted means you acknowledge the revised Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, you can contact us using the details below:

Please have this Privacy Policy reviewed by a qualified legal professional before publishing, especially if your games include payments, ads, user-generated content, age-restricted features, or international users.